Shipping & Return

Since our products are handwoven, we mostly have one of each kind at a time. The fabrics are pure, and the weaves are delicate, requiring very careful handling. Therefore, we offer cancellations, returns, or exchanges only in extreme circumstances.

Shipping & Delivery Timeline

We aim to deliver your order within a minimum of 3 days and a maximum of 14 days, depending on your location and the product's availability. Please note that delays may occur during peak periods or due to unforeseen circumstances. You will receive a tracking number as soon as your order is dispatched.

Cancellations

  1. You may cancel your order before it has been shipped, provided that no tassels and/or fall pico have been added to your request. If you cancel, you will receive a credit equivalent to the order value for future purchases on the website. If you prefer a refund, bank/payment gateway processing charges will be deducted from the total amount.
  2. Only unstitched garments (saris, suit fabrics, and dupattas) are eligible for cancellations.

Returns

  1. Returns are only accepted for manufacturing defects or dispatch of incorrect items.

  2. Apparel/garments and fabrics cannot be returned.

  3. Your return request should be sent to contact@paridhaanam.com within 48 hours of receiving your shipment. Requests sent after 48 hours will not be eligible for returns.

  4. If your package appears tampered with or damaged, do not accept it. Contact us immediately at contact@paridhaanam.com or call +91-8882383154.

  5. If your merchandise arrives damaged, email a photo of the damaged packaging along with your return request.

  6. Once we receive your request, we will review it and send you an authorization for return/exchange within 5 working days. The product must be returned in its original packaging within 5 days of authorization.

  7. Returned products must be in original unused condition with the original bill and tags intact.

  8. We process returns within 7 working days. Refunds can be issued as store credits or to your original payment method, with potential return shipping and restocking fees applicable.

  9. Return mailing address:

    Paridhaanam
    C/o RV Creations
    C-1/2804 Cleo County
    Noida Sec 121, Gautam Budh Nagar,
    Uttar Pradesh, 201301, India
    Tel: +91-8882383154

Exchanges

  1. You may exchange your order if no tassels and/or fall pico have been added to your request.
  2. You will be responsible for customs and duties on both the returned shipment and the exchanged items, if applicable. (Incoming shipments into India from overseas may incur high customs charges, which will need to be borne by the customer.)
  3. Additional shipping charges apply in case of an exchange.
  4. All apparel is made to order and cannot be exchanged. Fabrics cut from full yardage are non-exchangeable.
  5. Products that have been opened, unfolded, or tried on cannot be exchanged.